Shipping Policy

Thank you for shopping with MatHaven! We want to make sure your mats arrive safely and on time.

Processing Time

All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Times

Standard shipping typically takes 5–10 business days. Express shipping options may be available at checkout.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size. We offer free standard shipping on orders over a certain threshold — check our homepage for current promotions.

International Shipping

We currently ship to select international destinations. International orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your delivery.

Lost or Damaged Packages

If your order arrives damaged or goes missing, please contact us at support@mathaven.com within 7 days of the expected delivery date and we will do our best to resolve the issue.